Toilets & baby change
Toilets, baby-change facilities and an accessible toilet are located opposite the ticket desk on the ground floor at the Stanhope entrance off Romney Road as well as in the Sammy Ofer Wing, accessed via our parkside entrance.
Additional facilities are located on the first floor at the rear of the Baltic Memorial Glass Exhibit and on the second floor inside ‘All Hands Children Gallery’.
All toilet and baby change facilities are wheelchair accessible.
Lockers and buggy park
Lockers are located on West St, near the Propeller on Level 0. There is a small charge (£1) for their use.
Free buggy parking is situated outside the Voyagers gallery in the Sammy Ofer Wing. Items are left at visitors’ own risk.
Lost property
To enquire about or hand in lost property, please go to the information desk in the Sammy Ofer Wing on the ground floor of the National Maritime Museum.
If you are retrieving an item you may be asked to fill in your details on our Lost Property forms.
Access
The National Maritime Museum has accessible toilets, and our cafés and gift shops are wheelchair-accessible.
Download our full access document to help you plan a visit to the National Maritime Museum, from transport options to building entrances and lifts:
Find maps and floor plans
Neurodiversity
We are committed to being an accessible venue for all neurodiverse visitors, including those with autism and dementia.
Our team have autism training and a SEND coordinator to help.
The resources below provide information that we hope you will find useful, but should you have any specific enquiries please contact RMGEnquiries@rmg.co.uk and a member of the team with autism training will be happy to assist you.
Visual guide
Download our special National Maritime Museum Visual Guide created to help you understand the current changes put in place to ensure social distancing.
You can also download a sensory map of the National Maritime Museum to help you locate less crowded, quieter areas and multisensory experiences. This covers sound, light, smell and touch.
Please note that due to renovation works on the Museum’s roof, ongoing until summer 2025, these sensory maps are not accurate. We are working on updating these to reflect the Museum’s new visitor route.
Sensory Explorer backpacks which enable visitors to access the Museum in different ways are available on the Great Map.
These were created with families with children with special educational needs and disabilities.
Ear Defenders
Child or adult ear defenders are available to borrow at the Information Desks. Please return these at the end of your visit.
Quiet Spaces
We can provide quiet spaces for visitors who might want to make use of them.
We recommend the following spaces at the National Maritime Museum:
- Voyagers Gallery
- Forgotten Fighters Gallery
- My Greenwich
Wheelchair access
All cafés and gift shops across the National Maritime Museum are wheelchair-accessible and accessible toilets are available. All floors of the National Maritime Museum have lift access.
A limited number of manual wheelchairs are available to borrow free of charge from the Park Entrance Information Desk on Level 0. We recommend booking these in advance, due to limited availability, by emailing bookings@rmg.co.uk.
Seating
Fixed seating is located throughout the Museum, in galleries and special exhibitions. A limited number of portable folding stools are also available on wall and standing racks on some galleries. Please ask a member of staff to help locate a stool.
Changing Places
A Changing Places facility is located near the shop in the Sammy Ofer Wing of the National Maritime Museum.
If you wish to use this facility, you will need to bring your own sling.
Find out more about Changing Places
Audio-described tours
A number of our staff are trained to give pre-booked audio-described tours at our museums.
Large print guides
Selected special exhibitions and galleries have large print guides which are available at the entrance of the exhibition or ay selected seating areas.
Magnifying glasses
Hand-held magnifiers are available to borrow from the Information Desks. Please return these at the end of your visit.
Tactility
There are many objects around the Museum that are on open display which visitors are welcome to touch. Sea Things, on level 1, has objects on open display that can be touched.
A team of volunteers run object handling in Sea Things, Pacific Encounters, Tudor and Stuart Seafarers and Polar Worlds. These sessions are pop up. If you would like information about when the volunteers are in, you can contact RMGEnquiries@rmg.co.uk
British Sign Language (BSL)
A number of our Visitor and Sales Assistants are trained to British Sign Language Level 1 standard.
All films in exhibitions and galleries include British Sign Language and subtitles. The Museum audio guide is also available with British Sign Language.
Hearing loops
Hearing loops are fitted at all site information desks and at key locations across the sites.
